Shipping, Returns & Refunds

At De Lune Aesthetics, we strive to process and ship orders as efficiently as possible. Since we are a small clinic, please allow extra time for handling and delivery.

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If the below doesn't answer your shipping question, feel free to contact us at info@deluneaesthetics.com.au or via our contact form.

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Orders are processed within 2-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. If there are any delays, we will notify you as soon as possible.

We offer standard shipping via Australia Post. Estimated delivery times are:

• Local orders: 3-7 business days
• Interstate orders: 5-10 business days
• Rural or remote areas: Delivery may take longer

Please note that delivery times are estimates and may vary due to factors beyond our control.

Shipping fees are calculated at checkout based on your location and order size.

Free shipping may be available for orders over $350.

Customers may have the option to pick up their orders from our clinic. If you choose this option at checkout, we will notify you when your order is ready for collection.

Once your order has been shipped, you will receive a confirmation email with tracking details (if available)

If your order has not arrived within the expected timeframe, please contact us at info@deluneaesthetics.com.au, and we will assist you in tracking your package.

If your order arrives damaged or incorrect, please reach out to us within 7 days of delivery so we can resolve the issue.

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.  

To be eligible, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.  

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To initiate a return, contact us at info@deluneaesthetics.com.au. If your return is approved, we will provide a return shipping label and detailed instructions on how and where to send your package. Items returned without prior authorisation will not be accepted.  

A 10% restocking fee may apply at the discretion of management. The return shipment pricing is made responsible to the customer.  

Items that are purchased online, can be returned to the clinic during business hours where our team have already approved your return through prior communication.  

For any return-related inquiries, feel free to reach out to us at info@deluneaesthetics.com.au.

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Please inspect your order upon arrival and notify us immediately if your item is damaged, defective, or incorrect. We’ll assess the issue and work to resolve it promptly. The customer has 7-days to issue a damaged, defective or incorrect product for return. 

Some items cannot be returned, including:  

• Perishable goods (e.g., food, flowers, plants)  
• Custom or personalised products  
• Personal care items (e.g., beauty products)  
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for a return, please contact us.  

Additionally, we do not accept returns on sale items or gift cards.

The quickest way to receive a replacement item is to return the original item first. Once your return is accepted, you can place a new order separately.

If you change your mind, we are happy to offer a credit for unused products in original, sealed packaging. To qualify, the product must be returned within 14 days of purchase. Please email us at info@deluneaesthetics.com.au with your order details and a photo of the product. The return shipping costs are the responsibility of the purchaser.

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed automatically to your original payment method. Please note that banks and credit card companies may take additional time to process the transaction.

Our returns policy is in addition to your rights under Australian Consumer Law. If your product has a major failure or is not of acceptable quality, you are entitled to a replacement, repair, or refund. We reserve the right to refuse a refund or replacement if the product was misused.

If you purchased your product from an authorized stockist, please contact them directly for any return or exchange requests, as they have their own return policies.